Refund policy

At NOMO, we want you to be completely satisfied with your purchase. If you are not fully happy with your order, we’re here to help.

Returns

You can request a return within 14 days of receiving your order.

To be eligible for a return:

• The product must be unused, in its original condition, and in the original packaging.
• The product must not have any signs of use, washing, damage, or alteration.
• Proof of purchase is required.

To start a return, please contact our customer support team with your order details and the reason for the return.

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

If approved, your refund will be processed within 5–7 business days. The refund will be issued through the same payment method used for the purchase (if applicable).

Non-Returnable Items

For hygiene and safety reasons, used products or items that have been washed cannot be returned or exchanged.

Exchanges

If you received a damaged, defective, or incorrect item, please contact us within 48 hours of delivery, and we will assist you with a replacement.

Shipping Costs

Return shipping costs are the responsibility of the customer unless the item received was damaged, defective, or incorrect.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

Thank you for choosing NOMO.